Inbound call plans
Add a call plan to your Phoneword or standard number to get an all-in-one solution.
Cost-effective number and call plan bundles
For all our 13, 1300 and 1800 Phonewords and numbers, you have the option of adding a call plan with 1300 Australia for your inbound calls.
Customers who take up our call plans also get access to value-added extras through our self-service Management Portal which enables you to control how you manage your incoming calls. If you prefer, assisted setup is also available for a small fee.
If you choose a 1300 Australia inbound call plan, we will work with you to tailor the most cost-effective bundle for your business needs and call volumes. Our plans include:
- Generous number of call minutes
- Bundled support services
- Competitive call rates
1300 Australia's platform is secure and resilient, built to the highest security standards. You get access to 24/7 Australian-based support from our experts.
Benefit from a self-managed inbound call solution
MAKE CONTACTING YOU EASY
Offer a convenient, affordable number wherever your customers are.
YOU'RE IN CONTROL
Control precisely how calls are answered with our self-service Management Portal.
IMPROVE CUSTOMER EXPERIENCE
Tailor and simplify customer experience across multiple channels.
OPTIMISE RESULTS
Provide insights and visibility to optimise your marketing and operations.
Your inbound call plan includes features that put you in control...
Call reporting
Produce reports on call activity to gain valuable business insights.
IVR menus
Upload audio files to be played to the caller on connection.
Call queuing
Place callers in a queue when answering points are busy.
Call whisper
Notify the call recipient of the call's origin before the call is connected.
Pre-connection greeting
Audio played to your callers before you answer the call.
Custom answer points
Configure any mobile or landline destination for your inbound numbers.
Missed call alert
Get an email alert as soon as you miss a phone call.
Voicemail
Enable your callers to leave you a recorded message.
Time-based routing
Route calls based on the opening hours of your business.
Date-based routing
Pre-plan for business closures by routing calls to an alternative destination.
Area-based routing
Route calls to specific destinations dependent upon the origin of the call.
Postcode routing *
Designate post codes to pre-defined answering points.
Caller exceptions
Specify a number/s to divert to voice mail or alternative answer points.
Date exceptions
Divert calls to voice mail or another destination for a particular date range.
Disaster recovery
Configure where calls are diverted to in the event of a service outage.
Interested in our management portal?
Ready to choose a call plan?
Speak to our friendly team today.
Call us on
1300 GROWTH
* Optional paid feature