A feature that sets 1300 Australia apart is our intuitive self-service Management Portal that puts you in control.
Customers who take up one of our call plans also get access to our Management Portal with easy-to-use analytics, reporting and call-handling services. This lets you set up personalised welcome messages, redirect calls based on their location, route missed calls to another number and much more. It’s easy to set up yourself, or if you prefer we offer assisted setup for a small fee.
With simple point-and-click tools you can set up welcome messages, interactive customer menus, voice-to-email notifications, and even direct calls to specific numbers or team members based on variables such as location, service required, time of day or holiday hours.
Set rules by postcode so that customers are redirected and serviced locally. This can be based on a postcode input from the caller, or it can read where the call is coming from, with automated options to redirect callers accordingly.
If you have more calls than you can answer, 1300 Australia can queue and manage the flow of incoming calls so they can be answered in the appropriate order of priority.
Set up rules to redirect calls outside your usual business days/times or during holiday periods to a message bank or alternative phone number.
Get notifications of the call’s origin before the call is accepted or rejected so you know when you have a sales call versus a personal call and answer appropriately.
If a call fails to get through, you can set up a failover plan to automatically redirect the call to a designated team member or phone number of your choice.
Our call tracking, analytics and reporting dashboards deliver near-real-time insights that empower you to measure the effectiveness of campaigns across voice and digital channels.