For all our 13, 1300 and 1800 Phonewords and numbers, you have the option of adding a call plan with 1300 Australia for your inbound calls.
Customers who take up our call plans also get access to value-added extras through our self-service Management Portal which enables you to control how you manage your incoming calls. If you prefer, assisted setup is also available for a small fee.
If you choose a 1300 Australia inbound call plan, we will work with you to tailor the most cost-effective bundle for your business needs and call volumes. Our plans include:
1300 Australia's platform is secure and resilient, built to the highest security standards. You get access to 24/7 Australian-based support from our experts.
Offer a convenient, affordable number wherever your customers are.
Control precisely how calls are answered with our self-service Management Portal.
Tailor and simplify customer experience across multiple channels.
Provide insights and visibility to optimise your marketing and operations.
Produce reports on call activity to gain valuable business insights.
Upload audio files to be played to the caller on connection.
Place callers in a queue when answering points are busy.
Notify the call recipient of the call's origin before the call is connected.
Audio played to your callers before you answer the call.
Configure any mobile or landline destination for your inbound numbers.
Get an email alert as soon as you miss a phone call.
Enable your callers to leave you a recorded message.
Route calls based on the opening hours of your business.
Pre-plan for business closures by routing calls to an alternative destination.
Route calls to specific destinations dependent upon the origin of the call.
Designate post codes to pre-defined answering points.
Specify a number/s to divert to voice mail or alternative answer points.
Divert calls to voice mail or another destination for a particular date range.
Configure where calls are diverted to in the event of a service outage.
* Optional paid feature