1300 Australia, as a telecommunications service provider, is committed to complying with the Telecommunications (Customer Communications for Outages) Industry Standard 2024 (the Standard), effective from 31 December 2024.
We’ll notify affected customers in line with the timeline required under the Standard, and provide details on the outage, including the cause, impacted services, and estimated restoration time.
We’ll keep customers informed throughout the outage, including any significant, material changes.
Once services are restored, affected customers will be notified promptly.
To learn more about how Opticomm manages outages, please refer to the 1300 Australia Major Outages Process.
If you are experiencing difficulties, please check our Network Status page for up-to-date information on current disruptions or planned maintenance in your area.
For more information on the Telecommunications (Customer Communications for Outages) Industry Standard 2024, please visit the Australian Communications and Media Authority (ACMA) website or the Federal Register of Legislation.
If you have concerns or wish to dispute an issue, you can contact the Telecommunications Industry Ombudsman (TIO) via the TIO website.
There are currently no known major outages for 1300 Australia.