Find your PHONE WORD

? What is a prefixWhat is a prefix?The 13, 1300 and 1800 prefixes dictate the on-going costs both to you and your customer who is using the number. The phone word types section on the homepage explains this in more detail.

Stay In Control Of Your Telecommunications

Tired of feeling tangled up with your telco? We feel you. 1300 Australia has bundles of features to help you manage your 1300 / 1800 / 13 number or phoneword with only one fee per plan for all call types. So, whether you’re big, small or somewhere in between, staying in control is simple.

Why is 1300 Australia a Smart Choice?

  • Simplify your system

    Less ‘add-ons’, more ‘it’s all included’. Forget multi-bills, it’s all in one. It’s not rocket science, it’s 1300 Australia.

  • Stay In Control

    Going on holiday? Log in and re-route your calls instantly. Set up e-mail missed call alerts, change the setup of your Interactive Voice Response (IVR), do whatever you like without having to wait. You’re the captain now.

  • Lower your costs

    With bundled features and free minutes to burn, we’re all about shrinking big bills. So switch to 1300 Australia and impress the boss. Or if you are the boss, impress yourself.

  • Raise your stature

    Want to pack more punch? Set up a 1300 / 1800 / 13 number with Interactive Voice Response (IVR) to appear bigger than your competitors. We make all the big, shiny features available to everyone by building them into our premium packages.

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Best of all, the process is painless

  • 1

    Join up

    Join 1300 Australia to start simplifying your communications.

  • 2

    Pick Your Number

    Set up your new 1300 / 1800 / 13 number, move over your existing number or impress everyone with a more memorable PhoneWord. The choice is yours.

  • 3

    Call The Shots

    Now’s the fun part. Build your new inbound phone system to manage your calls just the way you want. Do it all yourself or give us a call if you need a hand.

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PICK YOUR INBOUND SERVICE PLAN

INCLUDED FEATURES FOR ALL PLANS

  • Time Based Routing
  • Missed Call Alert
  • Mid-Call Transfer
  • Fax To Email
  • Call Reporting
  • Out Of Hours
  • Change Answer Points
  • Pre-Connection Greeting
  • Live Call Statistics
  • Voice Mail
  1300 / 1800 13
 

Standard

Business

Premium

Premium
INCLUDED FEATURES
  • Time Based Routing
  • Missed Call Alert
  • Mid-Call Transfer
  • Fax To Email
  • Call Reporting
  • Out Of Hours
  • Change Answer Points
  • Pre-Connection Greeting
  • Live Call Statistics
  • Voice Mail
OPTIONAL FEATURES
IVR IVR IVR - upload audio files to be played to a caller upon connection as either a simple greeting, or a multi-level interactive menu service configuration, to forward callers to targeted answering points or groups. Can be further optimised in conjunction with other standard features such as Call Queueing, Out of Hours, and more..
Optional Included Included Included
Call Queuing Call Queuing Call Queuing - place callers in a queue when answering points are busy. Select on-hold music styles (or upload your own), configure Comfort Messages at intervals, define queue thresholds, break-out options and resulting actions.
Optional Included Included Included
Caller Exceptions Caller Exceptions Caller Exceptions - specify a number, or group of numbers, to divert calls to voice mail, audio playback or alternative answer points.
Optional Included Included Included
Area Based Routing Area Based Routing Area Based Routing - Enables service owner to route calls to specific destinations dependent upon the geographical origin of the caller, (including both landline and mobile callers). Can easily be set up as a simple state-based area call plan in minutes or to manage a more complex routing plan.
Optional Optional Included Included
Call Whisper Call Whisper Call Whisper - used to notify the call recipient of the call’s origin before the call is connected or rejected. For example, you might advertise three numbers for three different products routing to a single line.
Optional Optional Included Included
Date Exceptions Date Exceptions Date Exceptions - divert calls to voice mail, audio playback, another destination or answer point for a particular date range.
Optional Optional Included Included
Disaster Recovery Disaster Recovery Disaster Recovery - configure a disaster recovery plan to designate where calls are diverted to in the event of a service outage.
Optional Optional Included Included
Post Code Routing Post Code Routing Post Code Routing - designate post codes to pre-defined answering points. The caller can be asked to enter their Post Code to be diverted to a specified answer point.
Optional Optional Optional Included
1300 / 1800

Standard

Optional Features

  • IVR Optional IVR IVR - upload audio files to be played to a caller upon connection as either a simple greeting, or a multi-level interactive menu service configuration, to forward callers to targeted answering points or groups. Can be further optimised in conjunction with other standard features such as Call Queueing, Out of Hours, and more..
  • Call Queuing Optional Call Queuing Call Queuing - place callers in a queue when answering points are busy. Select on-hold music styles (or upload your own), configure Comfort Messages at intervals, define queue thresholds, break-out options and resulting actions.
  • Caller Exceptions Optional Caller Exceptions Caller Exceptions - specify a number, or group of numbers, to divert calls to voice mail, audio playback or alternative answer points.
  • Area Based Routing Optional Area Based Routing Area Based Routing - Enables service owner to route calls to specific destinations dependent upon the geographical origin of the caller, (including both landline and mobile callers). Can easily be set up as a simple state-based area call plan in minutes or to manage a more complex routing plan.
  • Call Whisper Optional Call Whisper Call Whisper - used to notify the call recipient of the call’s origin before the call is connected or rejected. For example, you might advertise three numbers for three different products routing to a single line.
  • Date Exceptions Optional Date Exceptions Date Exceptions - divert calls to voice mail, audio playback, another destination or answer point for a particular date range.
  • Disaster Recovery Optional Disaster Recovery Disaster Recovery - configure a disaster recovery plan to designate where calls are diverted to in the event of a service outage.
  • Post Code Routing Optional Post Code Routing Post Code Routing - designate post codes to pre-defined answering points. The caller can be asked to enter their Post Code to be diverted to a specified answer point.
1300 / 1800

Business

Optional Features

  • IVR Included IVR IVR - upload audio files to be played to a caller upon connection as either a simple greeting, or a multi-level interactive menu service configuration, to forward callers to targeted answering points or groups. Can be further optimised in conjunction with other standard features such as Call Queueing, Out of Hours, and more..
  • Call Queuing Included Call Queuing Call Queuing - place callers in a queue when answering points are busy. Select on-hold music styles (or upload your own), configure Comfort Messages at intervals, define queue thresholds, break-out options and resulting actions.
  • Caller Exceptions Included Caller Exceptions Caller Exceptions - specify a number, or group of numbers, to divert calls to voice mail, audio playback or alternative answer points.
  • Area Based Routing Optional Area Based Routing Area Based Routing - Enables service owner to route calls to specific destinations dependent upon the geographical origin of the caller, (including both landline and mobile callers). Can easily be set up as a simple state-based area call plan in minutes or to manage a more complex routing plan.
  • Call Whisper Optional Call Whisper Call Whisper - used to notify the call recipient of the call’s origin before the call is connected or rejected. For example, you might advertise three numbers for three different products routing to a single line.
  • Date Exceptions Optional Date Exceptions Date Exceptions - divert calls to voice mail, audio playback, another destination or answer point for a particular date range.
  • Disaster Recovery Optional Disaster Recovery Disaster Recovery - configure a disaster recovery plan to designate where calls are diverted to in the event of a service outage.
  • Post Code Routing Optional Post Code Routing Post Code Routing - designate post codes to pre-defined answering points. The caller can be asked to enter their Post Code to be diverted to a specified answer point.
1300 / 1800

Premium

Optional Features

  • IVR Included IVR IVR - upload audio files to be played to a caller upon connection as either a simple greeting, or a multi-level interactive menu service configuration, to forward callers to targeted answering points or groups. Can be further optimised in conjunction with other standard features such as Call Queueing, Out of Hours, and more..
  • Call Queuing Included Call Queuing Call Queuing - place callers in a queue when answering points are busy. Select on-hold music styles (or upload your own), configure Comfort Messages at intervals, define queue thresholds, break-out options and resulting actions.
  • Caller Exceptions Included Caller Exceptions Caller Exceptions - specify a number, or group of numbers, to divert calls to voice mail, audio playback or alternative answer points.
  • Area Based Routing Included Area Based Routing Area Based Routing - Enables service owner to route calls to specific destinations dependent upon the geographical origin of the caller, (including both landline and mobile callers). Can easily be set up as a simple state-based area call plan in minutes or to manage a more complex routing plan.
  • Call Whisper Included Call Whisper Call Whisper - used to notify the call recipient of the call’s origin before the call is connected or rejected. For example, you might advertise three numbers for three different products routing to a single line.
  • Date Exceptions Included Date Exceptions Date Exceptions - divert calls to voice mail, audio playback, another destination or answer point for a particular date range.
  • Disaster Recovery Included Disaster Recovery Disaster Recovery - configure a disaster recovery plan to designate where calls are diverted to in the event of a service outage.
  • Post Code Routing Optional Post Code Routing Post Code Routing - designate post codes to pre-defined answering points. The caller can be asked to enter their Post Code to be diverted to a specified answer point.
13

Premium

Optional Features

  • IVR Included IVR IVR - upload audio files to be played to a caller upon connection as either a simple greeting, or a multi-level interactive menu service configuration, to forward callers to targeted answering points or groups. Can be further optimised in conjunction with other standard features such as Call Queueing, Out of Hours, and more..
  • Call Queuing Included Call Queuing Call Queuing - place callers in a queue when answering points are busy. Select on-hold music styles (or upload your own), configure Comfort Messages at intervals, define queue thresholds, break-out options and resulting actions.
  • Caller Exceptions Included Caller Exceptions Caller Exceptions - specify a number, or group of numbers, to divert calls to voice mail, audio playback or alternative answer points.
  • Area Based Routing Included Area Based Routing Area Based Routing - Enables service owner to route calls to specific destinations dependent upon the geographical origin of the caller, (including both landline and mobile callers). Can easily be set up as a simple state-based area call plan in minutes or to manage a more complex routing plan.
  • Call Whisper Included Call Whisper Call Whisper - used to notify the call recipient of the call’s origin before the call is connected or rejected. For example, you might advertise three numbers for three different products routing to a single line.
  • Date Exceptions Included Date Exceptions Date Exceptions - divert calls to voice mail, audio playback, another destination or answer point for a particular date range.
  • Disaster Recovery Included Disaster Recovery Disaster Recovery - configure a disaster recovery plan to designate where calls are diverted to in the event of a service outage.
  • Post Code Routing Included Post Code Routing Post Code Routing - designate post codes to pre-defined answering points. The caller can be asked to enter their Post Code to be diverted to a specified answer point.
Talk to us today

Optional Features & Services

If you’re missing a feature in your chosen plan, browse our optional features and services and add whatever you need. We even have an Assisted Service option where 1300 Australia will set it all up for you.

  • Assisted Setup for IVR
  • Call Whisper
  • Disaster Recovery
  • Call Queueing
  • Date Exceptions
  • Caller Exceptions
  • Assisted Setup for Area Based Routing
  • Assisted Setup for Post Code Routing

Enquire Now

Why wait? Call us on 1800 BESTPLAN (1800 237 875) or use the form below to get in touch.

Find your PHONE WORD

? What is a prefixWhat is a prefix?The 13, 1300 and 1800 prefixes dictate the on-going costs both to you and your customer who is using the number. The phone word types section on the homepage explains this in more detail.