Tired of feeling tangled up with your telco? We feel you. 1300 Australia has bundles of features to help you manage your 1300 / 1800 / 13 number or phoneword with only one fee per plan for all call types. So, whether you’re big, small or somewhere in between, staying in control is simple.
Why is 1300 Australia a Smart Choice?
Simplify your system
Less ‘add-ons’, more ‘it’s all included’. Forget multi-bills, it’s all in one. It’s not rocket science, it’s 1300 Australia.
Stay In Control
Going on holiday? Log in and re-route your calls instantly. Set up e-mail missed call alerts, change the setup of your Interactive Voice Response (IVR), do whatever you like without having to wait. You’re the captain now.
Lower your costs
With bundled features and free minutes to burn, we’re all about shrinking big bills. So switch to 1300 Australia and impress the boss. Or if you are the boss, impress yourself.
Raise your stature
Want to pack more punch? Set up a 1300 / 1800 / 13 number with Interactive Voice Response (IVR) to appear bigger than your competitors. We make all the big, shiny features available to everyone by building them into our premium packages.
Join 1300 Australia to start simplifying your communications.
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Pick Your Number
Set up your new 1300 / 1800 / 13 number, move over your existing number or impress everyone with a more memorable PhoneWord. The choice is yours.
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Call The Shots
Now’s the fun part. Build your new inbound phone system to manage your calls just the way you want. Do it all yourself or give us a call if you need a hand.
IVR IVRIVR - upload audio files to be played to a caller upon connection as either a simple greeting, or a multi-level interactive menu service configuration, to forward callers to targeted answering points or groups. Can be further optimised in conjunction with other standard features such as Call Queueing, Out of Hours, and more..
Optional
Included
Included
Included
Call Queuing Call QueuingCall Queuing - place callers in a queue when answering points are busy. Select on-hold music styles (or upload your own), configure Comfort Messages at intervals, define queue thresholds, break-out options and resulting actions.
Optional
Included
Included
Included
Caller Exceptions Caller ExceptionsCaller Exceptions - specify a number, or group of numbers, to divert calls to voice mail, audio playback or alternative answer points.
Optional
Included
Included
Included
Area Based Routing Area Based RoutingArea Based Routing - Enables service owner to route calls to specific destinations dependent upon the geographical origin of the caller, (including both landline and mobile callers). Can easily be set up as a simple state-based area call plan in minutes or to manage a more complex routing plan.
Optional
Optional
Included
Included
Call Whisper Call WhisperCall Whisper - used to notify the call recipient of the call’s origin before the call is connected or rejected. For example, you might advertise three numbers for three different products routing to a single line.
Optional
Optional
Included
Included
Date Exceptions Date ExceptionsDate Exceptions - divert calls to voice mail, audio playback, another destination or answer point for a particular date range.
Optional
Optional
Included
Included
Disaster Recovery Disaster RecoveryDisaster Recovery - configure a disaster recovery plan to designate where calls are diverted to in the event of a service outage.
Optional
Optional
Included
Included
Post Code Routing Post Code RoutingPost Code Routing - designate post codes to pre-defined answering points. The caller can be asked to enter their Post Code to be diverted to a specified answer point.
Optional
Optional
Optional
Included
1300 / 1800
Standard
Optional Features
IVR OptionalIVRIVR - upload audio files to be played to a caller upon connection as either a simple greeting, or a multi-level interactive menu service configuration, to forward callers to targeted answering points or groups. Can be further optimised in conjunction with other standard features such as Call Queueing, Out of Hours, and more..
Call Queuing OptionalCall QueuingCall Queuing - place callers in a queue when answering points are busy. Select on-hold music styles (or upload your own), configure Comfort Messages at intervals, define queue thresholds, break-out options and resulting actions.
Caller Exceptions OptionalCaller ExceptionsCaller Exceptions - specify a number, or group of numbers, to divert calls to voice mail, audio playback or alternative answer points.
Area Based Routing OptionalArea Based RoutingArea Based Routing - Enables service owner to route calls to specific destinations dependent upon the geographical origin of the caller, (including both landline and mobile callers). Can easily be set up as a simple state-based area call plan in minutes or to manage a more complex routing plan.
Call Whisper OptionalCall WhisperCall Whisper - used to notify the call recipient of the call’s origin before the call is connected or rejected. For example, you might advertise three numbers for three different products routing to a single line.
Date Exceptions OptionalDate ExceptionsDate Exceptions - divert calls to voice mail, audio playback, another destination or answer point for a particular date range.
Disaster Recovery OptionalDisaster RecoveryDisaster Recovery - configure a disaster recovery plan to designate where calls are diverted to in the event of a service outage.
Post Code Routing OptionalPost Code RoutingPost Code Routing - designate post codes to pre-defined answering points. The caller can be asked to enter their Post Code to be diverted to a specified answer point.
1300 / 1800
Business
Optional Features
IVR IncludedIVRIVR - upload audio files to be played to a caller upon connection as either a simple greeting, or a multi-level interactive menu service configuration, to forward callers to targeted answering points or groups. Can be further optimised in conjunction with other standard features such as Call Queueing, Out of Hours, and more..
Call Queuing IncludedCall QueuingCall Queuing - place callers in a queue when answering points are busy. Select on-hold music styles (or upload your own), configure Comfort Messages at intervals, define queue thresholds, break-out options and resulting actions.
Caller Exceptions IncludedCaller ExceptionsCaller Exceptions - specify a number, or group of numbers, to divert calls to voice mail, audio playback or alternative answer points.
Area Based Routing OptionalArea Based RoutingArea Based Routing - Enables service owner to route calls to specific destinations dependent upon the geographical origin of the caller, (including both landline and mobile callers). Can easily be set up as a simple state-based area call plan in minutes or to manage a more complex routing plan.
Call Whisper OptionalCall WhisperCall Whisper - used to notify the call recipient of the call’s origin before the call is connected or rejected. For example, you might advertise three numbers for three different products routing to a single line.
Date Exceptions OptionalDate ExceptionsDate Exceptions - divert calls to voice mail, audio playback, another destination or answer point for a particular date range.
Disaster Recovery OptionalDisaster RecoveryDisaster Recovery - configure a disaster recovery plan to designate where calls are diverted to in the event of a service outage.
Post Code Routing OptionalPost Code RoutingPost Code Routing - designate post codes to pre-defined answering points. The caller can be asked to enter their Post Code to be diverted to a specified answer point.
1300 / 1800
Premium
Optional Features
IVR IncludedIVRIVR - upload audio files to be played to a caller upon connection as either a simple greeting, or a multi-level interactive menu service configuration, to forward callers to targeted answering points or groups. Can be further optimised in conjunction with other standard features such as Call Queueing, Out of Hours, and more..
Call Queuing IncludedCall QueuingCall Queuing - place callers in a queue when answering points are busy. Select on-hold music styles (or upload your own), configure Comfort Messages at intervals, define queue thresholds, break-out options and resulting actions.
Caller Exceptions IncludedCaller ExceptionsCaller Exceptions - specify a number, or group of numbers, to divert calls to voice mail, audio playback or alternative answer points.
Area Based Routing IncludedArea Based RoutingArea Based Routing - Enables service owner to route calls to specific destinations dependent upon the geographical origin of the caller, (including both landline and mobile callers). Can easily be set up as a simple state-based area call plan in minutes or to manage a more complex routing plan.
Call Whisper IncludedCall WhisperCall Whisper - used to notify the call recipient of the call’s origin before the call is connected or rejected. For example, you might advertise three numbers for three different products routing to a single line.
Date Exceptions IncludedDate ExceptionsDate Exceptions - divert calls to voice mail, audio playback, another destination or answer point for a particular date range.
Disaster Recovery IncludedDisaster RecoveryDisaster Recovery - configure a disaster recovery plan to designate where calls are diverted to in the event of a service outage.
Post Code Routing OptionalPost Code RoutingPost Code Routing - designate post codes to pre-defined answering points. The caller can be asked to enter their Post Code to be diverted to a specified answer point.
13
Premium
Optional Features
IVR IncludedIVRIVR - upload audio files to be played to a caller upon connection as either a simple greeting, or a multi-level interactive menu service configuration, to forward callers to targeted answering points or groups. Can be further optimised in conjunction with other standard features such as Call Queueing, Out of Hours, and more..
Call Queuing IncludedCall QueuingCall Queuing - place callers in a queue when answering points are busy. Select on-hold music styles (or upload your own), configure Comfort Messages at intervals, define queue thresholds, break-out options and resulting actions.
Caller Exceptions IncludedCaller ExceptionsCaller Exceptions - specify a number, or group of numbers, to divert calls to voice mail, audio playback or alternative answer points.
Area Based Routing IncludedArea Based RoutingArea Based Routing - Enables service owner to route calls to specific destinations dependent upon the geographical origin of the caller, (including both landline and mobile callers). Can easily be set up as a simple state-based area call plan in minutes or to manage a more complex routing plan.
Call Whisper IncludedCall WhisperCall Whisper - used to notify the call recipient of the call’s origin before the call is connected or rejected. For example, you might advertise three numbers for three different products routing to a single line.
Date Exceptions IncludedDate ExceptionsDate Exceptions - divert calls to voice mail, audio playback, another destination or answer point for a particular date range.
Disaster Recovery IncludedDisaster RecoveryDisaster Recovery - configure a disaster recovery plan to designate where calls are diverted to in the event of a service outage.
Post Code Routing IncludedPost Code RoutingPost Code Routing - designate post codes to pre-defined answering points. The caller can be asked to enter their Post Code to be diverted to a specified answer point.
If you’re missing a feature in your chosen plan, browse our optional features and services and add whatever you need. We even have an Assisted Service option where 1300 Australia will set it all up for you.
Assisted Setup for IVR
Call Whisper
Disaster Recovery
Call Queueing
Date Exceptions
Caller Exceptions
Assisted Setup for Area Based Routing
Assisted Setup for Post Code Routing
Enquire Now
Why wait? Call us on 1800 BESTPLAN (1800 237 875) or use the form below to get in touch.
