Support for Customers Affected by Domestic, Family or Sexual Violence

If you are experiencing domestic, family or sexual violence, you are not alone and support is available.

While we are currently working to implement tailored support services for affected customers, the following nationally recognised organisations can provide immediate and confidential assistance:

Support Services

• 1800RESPECT – 24/7 counselling and support
   Phone: 1800 737 732
   Website: https://www.1800respect.org.au/

• Lifeline – 24/7 crisis support and suicide prevention
   Phone: 13 11 14
   Website: https://www.lifeline.org.au/

• Men’s Referral Service – Support for men using or experiencing family violence
   Phone: 1300 766 491
   Website: https://www.ntv.org.au/

Provider Support – Coming Soon

We are currently developing enhanced support options for customers affected by domestic, family and sexual violence. These services will be available from 1 April 2026, in line with our obligations under Section 17 of the Domestic, Family and Sexual Violence Consumer Protections Standard.

Need Help or Have a Request?

If you would like to request support from us in the meantime, please contact:

• Email: [email protected]

• Phone: 1800 934 357

• Contact Form: https://1300australia.com.au/contact/

We will handle your request confidentially and with care. You will not be required to contact or obtain consent from any other person involved.