Toll Free Numbers

Overview

In Australia we know Toll Free Numbers as 1800 numbers.  Toll free numbers are phone numbers that are free for the customer to call, at least from a land line.  There are big benefits for companies with toll free numbers as customers are more willing to call and generally this means you will have a higher call volume.

The major downside to a toll free number is that all of the call costs are passed on to the business so if you are a small company this could be cost prohibitive.

BEST USES FORTOLL FREE NUMBERS

There are some cases in which a toll free number is almost essential for your business.  These are listed below.

  • Customer service call centres where users may be on the call for 30 minutes or longer
  • Sales processes where phone calls can take over 30 minutes
  • Charities
  • Multinational companies