Toll Free Numbers


In Australia we know Toll Free Numbers as 1800 numbers.  Toll free numbers are phone numbers that are free for the customer to call, at least from a land line.  There are big benefits for companies with toll free numbers as customers are more willing to call and generally this means you will have a higher call volume.

The major downside to a toll free number is that all of the call costs are passed on to the business so if you are a small company this could be cost prohibitive.


There are some cases in which a toll free number is almost essential for your business.  These are listed below.

  • Customer service call centres where users may be on the call for 30 minutes or longer
  • Sales processes where phone calls can take over 30 minutes
  • Charities
  • Multinational companies